SHIPPING

  1. Texbook currently ships to Malaysia only.
  2. Upon checkout, fill in the correct address, contact & name for parcel to deliver to.
  3. Kindly confirmed on the delivery address before proceed checking out.
  4. Order/ Delivery status able to keep track on “MY ACCOUNT”.

 

DELIVERY SCHEDULE

Courier Service

We deliver orders every WORKING DAY from MONDAY to FRIDAY and SATURDAY (Half Day). Detail timeline as below:

  • 1st– 2nd  days packing and handling from our Warehouse.
  • 3rd– 5th  days for Courier Company to reach customer at Peninsular Malaysia and for East Malaysia it will be longer.
  • Goods normally took maximum 7 – 10 working days to reach your door step.

Self-Collection

  • Currently we are only doing online therefore , we do not have self-collection service.

 

DELIVERY PACKAGING

  • Our quality control department will have a thorough check before order being send out. Well-secured packaging will be applied to every product sent.

 

SHIPPING REGULATIONS

  • It is the customer’s obligation to provide the correct information (delivery address, contact & receiver) upon checkout. Texbook is not obligated to resend the parcel to the correct address on our expenses.
  • When receiving the parcel, please check before signing the consignment, in case there are any loss/damage during the delivery process.
  • Any packaging torn and damage found upon receiving kindly report to us immediately so we can contact courier service. Any Consignment has been signed , we presume that parcel that is delivered it is in good conditions therefore we will reserved the right to reject future claim.