- Texbook currently ships to Malaysia only.
- Upon checkout, fill in the correct address, contact & name for parcel to deliver to.
- Kindly confirmed on the delivery address before proceed checking out.
- Order/ Delivery status able to keep track on “MY ACCOUNT”.
We deliver orders every WORKING DAY from MONDAY to FRIDAY and SATURDAY (Half Day). Detail timeline as below:
- 1st– 2nd days packing and handling from our Warehouse.
- 3rd– 5th days for Courier Company to reach customer at Peninsular Malaysia and for East Malaysia it will be longer.
- Goods normally took maximum 7 – 10 working days to reach your door step.
- Currently we are only doing online therefore , we do not have self-collection service.
- Our quality control department will have a thorough check before order being send out. Well-secured packaging will be applied to every product sent.
- It is the customer’s obligation to provide the correct information (delivery address, contact & receiver) upon checkout. Texbook is not obligated to resend the parcel to the correct address on our expenses.
- When receiving the parcel, please check before signing the consignment, in case there are any loss/damage during the delivery process.
- Any packaging torn and damage found upon receiving kindly report to us immediately so we can contact courier service. Any Consignment has been signed , we presume that parcel that is delivered it is in good conditions therefore we will reserved the right to reject future claim.