Frequently Asked Question (FAQ)
How Can I Change My Shipping Address?
By default, the last used shipping address will be saved into to your texbook.co account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
How long will it take for me the received my orders after making payment?
You should expect to receive their orders within 5 to 10 working days upon payment verification depending on the volume of orders received , for East Malaysia require 10 to 15 working days.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
How do you shipped my orders ?
We use courier service ( Gdex )
How can I change my order after it’s been placed ?
Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend emailing us immediately at email@example.com upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order.
What happen if there’s been a delivery mishap to my order ? (Damage or Lost Delivery) ?
We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at firstname.lastname@example.org (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
- In the event of damaged products received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at email@example.com
- In the event of lost mail, we will try to locate the delivery team in GDex and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.